Terms of Service
Last Updated: 3rd March, 2025
These Terms of Service govern your use of the Arcane Elixirs website and purchasing process. By accessing our website or making a purchase, you agree to these terms.
1. General Information
- Arcane Elixirs is an online-only business offering handcrafted decorative potion bottles.
- All elixirs are for decorative purposes only and are not consumable.
- We reserve the right to update these terms at any time.
2. Orders & Payments
- All purchases must be paid in 100% advance via JazzCash or Direct Bank Transfer.
- We do not accept Cash on Delivery (COD).
- Orders are processed only after full payment confirmation.
3. Shipping & Delivery
- We currently ship within Pakistan only, and shipping is included in the price.
- Estimated delivery time is 3-7 business days.
- Arcane Elixirs is not responsible for delays due to unforeseen circumstances (e.g., courier issues, weather conditions).
4. Returns & Refunds
- Due to the handmade nature of our products, we do not accept returns or refunds.
- If an item arrives damaged, customers must contact us within 24 hours of receiving their order with photos of the damage for review.
5. Custom Orders
- We offer custom orders; customers must discuss requirements via WhatsApp.
- Custom orders require full payment in advance and are non-refundable once production begins.
6. Intellectual Property
- All content, images, and product designs on the Arcane Elixirs website and social media are protected by copyright.
- Unauthorized reproduction, resale, or distribution of our designs is strictly prohibited.
7. Limitation of Liability
- Arcane Elixirs is not responsible for any misuse of the products.
- We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.